Mon–Fri 9am–17pm | Sat 9am–13pm +27 (0)10 534 9737 bookings@hlumamedicalcentre.co.za
110 Mooirivier Drive, Norkem Park

Legal

Privacy Policy

How Hluma Medical Care Centre collects, uses and protects patient and website information, including medical information, cookies and patient rights.

Information we collect

Depending on how you interact with us, we may collect:
  • Personal and contact information such as your name, phone number and email address.
  • Medical information provided during consultations or treatment.
  • Appointment and enquiry information submitted through this website, by phone or via WhatsApp.
  • Website usage information such as pages visited and general device information.
  • How we use your information

    We use your information to provide healthcare services, to manage and confirm appointments, to respond to enquiries, to keep accurate patient records and to administer accounts and medical aid claims.

    Confidentiality

    Patient information is treated as confidential. Access to medical information is limited to the healthcare professionals and staff involved in your care and administration.

    Sharing of information

    Information is only shared where it is appropriate and necessary — for example with a healthcare professional involved in your care, with your medical aid for claim purposes, or where required by law.

    Cookies

    This website may use cookies and similar technologies to support basic functionality and to understand how the website is used. You can manage cookies through your browser settings.

    Patient rights

    As a patient you have the right to:
  • Ask what personal information we hold about you.
  • Request that inaccurate information be corrected.
  • Ask questions about how your information is used.
  • Withdraw consent for non-essential communication.
  • Data protection

    We take reasonable organisational and technical steps to protect personal and medical information against loss, unauthorised access and misuse.

    Contact us about privacy

    If you have any questions about this policy, contact Hluma Medical Care Centre at bookings@hlumamedicalcentre.co.za, on +27 (0)10 534 9737, or at 110 Mooirivier Drive, Norkem Park, Kempton Park, 1618, Gauteng, South Africa.

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